Ben Eastick Written by Ben Eastick

What is Ragus Sugars’ approach to corporate social responsibility (CSR)?

Corporate social responsibility (CSR) is a core component of Ragus Sugars’ business. Recently we reviewed our strategy and how responsibility underpins our brand.  


In 2011 we developed our first CSR strategy that drew together multiple threads of responsibility-related systems and processes already woven into our business operations, marketing and decision making. This led to the creation of our Eight Pillars of CSR, covering core values and activities such as health and safety, quality and sustainability.

Since then we have completed regular reviews of our CSR, seeking always to identify improvements. Our latest 2018/19 review highlights new policies and policy updates that reinforce our ongoing commitment to being responsible.

These include the Bribery Act and anti-corruption initiatives, human rights, anti-slavery and trafficking measures. They ensure every aspect of our supply chain is fair and ethical. As a result, our position on CSR has now become the Ragus Sugars Ten Pillars of CSR.

The most important finding of this review is that responsibility has become so embedded in our business, its strategy and decision making, operations and supply chain that it no longer requires special treatment. For us, being responsible is just business as usual.


Ragus Sugars’ Ten Pillars of CSR


CSR is fundamental to the Ragus brand and how the business operates, so much so that a separate CSR strategy is no longer needed.

However, we have retained and expanded on our original Eight Pillars of CSR, adding anti-corruption and bribery and human rights as we have created and adopted new policies in these areas. The result is the Ragus Sugars Ten Pillars of CSR:

  1. Health and safety of all our stakeholders
  2. Quality
  3. Employees
  4. Sustainability
  5. Customers
  6. Supply chain
  7. Society
  8. Risk management
  9. Anti-corruption and bribery
  10. Human rights


Having embedded responsible and sustainable strategies and practices in our business, we continually monitor our performance. This allows us to identify where further improvements can be made.


What CSR accreditations does Ragus hold?

Our internal standards are high, but we don’t measure ourselves. We have invested in gaining multiple international standards and accreditations to ensure we are constantly benchmarked against demanding third party standards, including our customers.

The advanced plant in Slough, England, where we produce our sugars holds accreditations for ISO 9001, ISO 14001, OHSAS 18001, ISO 50001, BRC, HACCP and FEMAS.

In addition, Ragus’ quality control systems have been accredited by UN FAO Sugarmark, and Bonsucro, alongside other leading industry bodies. We are also recognised by SMETA (SEDEX Members Ethical Trade Audit), and are Institution of Occupational Safety and Health qualified, for the health, safety and ethical treatment of all employees.

During 2019, we will evaluate CSR guidance frameworks ISO 26000 and the Global Reporting Initiative, to determine if there are benefits to using reporting frameworks that may better inform our stakeholders about our CSR activities.

Alongside this, CSR is an agenda item at all board meetings, reviewing our whole business from a responsible perspective.

Contact us to find out how you can benefit from our responsibly produced sugars.