RAGUS – INSIDE THE FACTORY
Ragus are a specialist sugar producer with a heritage that dates back over 100 years; Ragus’ founder invented golden syrup. We are dedicated to the sugar industry and we travel the globe to source sustainable sugar, and from our advanced UK sugar manufacturing facility, produce a wide range of pure sugar products.
After major investment in a new factory at the end of 2012, our UK facility is one of the world’s most advanced sugar manufacturing sites, producing hundreds of tonnes of sugars and syrups each day – from unrefined demerara sugars, to refiners syrups, molasses and treacles, to blends incorporating glucose syrups. These include highly specialised custom formulations created by our sugar experts to meet customer demands.
As a company we are 100% committed to sourcing the best sugar cane and sugar beet from around the globe, our pure sugar products are manufactured to the highest quality and our customer service is world-renowned. Our commitment to our clients goes beyond expectation and likewise with our employees we strive to make their working environment an efficient and positive environment; after all a happy work environment encourages the people who work for you to do the best for the company.
Bearing this in mind I would like to introduce you to our Factory Manager Mel Boyle, he’s been with Ragus for 13 years so I’ve interviewed him to bring you some insights into his experiences of working for the UK’s No 1 specialist sugar manufacturer.
What is it like working for Ragus?
“Challenging!” The business never stays still; it is constantly developing and changing. I’ve worked in the factory for 13 years and it changes all the time because the business is constantly growing; from tonnage, to products out of the door, to the number of actual pure sugars and syrups we produce. Ragus just keeps expanding its client database and its produce to accommodate all of our customers’ requirements.”
What has been one of the biggest challenges you’ve dealt with in your time at Ragus?
“The most challenging thing I’ve had to deal with so far was moving our factory facility 5 years ago. Due to the constant growth of the company we had outgrown the previous factory, which we had been in since 1928, so directors decided to invest a lot of money and create this new factory, which has gone beyond our expectations. This new factory is fit for purpose, the staff were allowed to have an input and we got everything we wanted to make the production run smoother and more efficiently. We now have more flexibility with the equipment, space and machinery which allows us to meet our demands now and into the future.”
Considering Ragus is a family run business do you consider yourself a part of the family?
“I’ve been with the company for over 13 years and I’m not the longest standing employee, there are other people who have been here in excess of 25 years and up! Ragus is a family business and everyone has different responsibilities. We have a lot to achieve everyday and we incur challenges on a daily basis so we have to work closely and responsibly together in order to meet our demands. Every employee has their own responsibilities but are on hand to help when and if any challenges occur.”
How many people work on the factory floor?
“We have 24 employees working in the factory; we run a very flat structure in that all of them are called ‘Production Operatives’. There are two team leaders who people will report to; if there are any problems at all we sort them out straight away.”
Do all employees receive job training?
“Yes we offer relevant training depending on the area that the employee works in. People don’t tend to move around out of their focused area, however if one area is short on staff then others will move to cover them as it’s good to take an interest in other roles to further their experience.”
What type of food safety in manufacturing courses does Ragus run?
“All employees take part in the Hazard Analysis and Critical Control Points, or HACCP safety course. They also have manual handling training, fire awareness and in-depth inductions before starting a role with Ragus.”
I hope this has allowed you to take more of an interest in Ragus; we are always happy to help with any of your pure sugars enquiries, just contact firstname.lastname@example.org or visit our website www.ragus.co.uk