Ragus Written by Ragus

COVID-19: Ragus Company Statement

As the country enters a new phase of the COVID-19 outbreak, Ragus has issued the below statement on the measures being taken to combat the risk of spreading the illness while keeping supply chains fully operational.

Official COVID-19 advice

COVID-19, or novel Coronavirus Disease 2019, is a new illness that can affect an individual’s lungs and airways. The symptoms of COVID-19 are a high temperature and a new and persistent cough. For official guidance on the illness, Ragus urges everyone to read the NHS/Coronavirus and coronavirus-covid-19-uk-government-response links – both pages are live updated throughout the day with official information and guidance.

Due to the situation in the UK escalating, Ragus believes it is necessary to communicate with its customers the actions it is taking to reduce the spread of COVID-19 while continuing to supply the nation with vital pure sugar products.

Coronaviruses cannot grow in food

Past experience with other coronaviruses, Severe Acute Respiratory Syndrome and Middle East Respiratory Syndrome, suggest that food is not a source or route of transmission of COVID-19. Coronaviruses cannot grow in food because they need a host (an animal or human) to grow in.

That said, to reduce the risk of contamination Ragus has increased the number of circumstances in which its food workers are required to wash their hands and has explicitly trained and educated its entire workforce on these new measures.

Self-isolation measures are also in place. If a food worker suspects any symptoms of COVID-19, it is their duty to inform the company and self-isolate for 14 days and be cleared of the virus before returning to work. The same protocol is also in place for any employee who experiences symptoms during a shift or lives in a household where someone develops symptoms.

Ragus factory and offices visits

All non-essential visits to the Ragus factory and offices have been postponed indefinitely to reduce the risk of spreading the illness, as per government advice. Ragus staff will also not be travelling on business trips for the foreseeable future.

In the offices, there remain essential duties to take place. To mitigate the risk in this circumstance, Ragus staff have been divided into three teams – production, sales and accounts. The production team now have no physical contact with either the sales or accounts teams – allowing the accounts team to work remotely from home, with the sales team also working from home, but rotating each member to work in the office one day per week.

Supply chain protocols

Ragus is working with its suppliers to ensure it can provide customers with crucial pure sugar products. Forward orders will be appreciated as they will allow Ragus to ensure it has the raw materials in place to meet specific customer requirements.

For inbound deliveries, all supplies and drivers are being subjected to a protocol before they can enter the site. Ragus expects that all its customers adopt similar procedures when receiving Ragus deliveries.

Reviewing advice daily

During this unprecedented situation for the nation, Ragus is taking all appropriate actions to mitigate the risk of spreading the virus while providing customers with crucial foodstuffs.

The situation is changing daily, and Ragus is meticulously monitoring and reviewing the guidance and procedures throughout each working day so that it can be prepared and proactive in its response.

We hope that everyone remains safe and well as the situation develops.

Transparent communication between all actors in the supply chain is the key to ensuring customer orders are met. Contact Ragus on +44 (0)1753 575353 or sales@ragus.co.uk to talk to a member of the team directly.