From your first contact with Ragus to the delivery of your product, and beyond, high quality, highly personal customer service is at the heart of everything we do, whatever the size of your company or your process requirement.
One point of contact
When you contact our customer team, you can be confident in knowing that the person you speak with will take ownership of your request, acting as your representative within the company and liaising with our research and manufacturing teams to ensure your needs are understood and acted upon in an efficient, effective and timely manner.
Sound advice based on hands-on experience
They will provide open and honest advice about what can be achieved: advice based not only on their sound knowledge and experience but also on that of their research and manufacturing colleagues with whom they have a close relationship. Should you wish, you can also, at any time, have access to the company's senior management, all of whom have extensive hands-on experience of our products and processes.
Solutions-focused
With 80 years' experience in sourcing, manufacturing and delivering sugar and syrup formulations, there are few issues we haven't faced. Whatever challenge is posed, we take pride in always finding a solution to your needs.
Fast and flexible response
Our manufacturing process has been developed to provide a fast and highly flexible service; one that is capable of responding to orders within 36 hours and to requests for test products within three weeks. We are happy to formulate products to meet your recipe and production requirements, and tailor packaging to suit your needs.
Exceeding industry standards
Quality raw materials. Quality processes. Quality service. These are our guiding principles and every individual in the company is committed to not simply meeting, but exceeding, industry standards. And, as you would expect, we are regularly audited for our adherence to regulations and food standards.
Honest, open advice from people who know
After 80 years of working with a diverse range of businesses and applications, including pharmaceuticals, engineering, baking, tobacco, and adhesives - to name but a few - we understand what it is like for production to be stopped because of a supply problem. That's why we are often called upon to be advisers to our customers, and why our directors and quality managers regularly visit customer sites to discuss your needs, your processes, and your site limitations.
